Frequently Asked Questions
Everything you need to know about our premium artisanal ingredients.
How do you ensure the freshness of perishable goods during transit?
All temperature-sensitive items are packed in insulated thermal liners with reusable gel ice packs to ensure they remain at the optimal temperature for up to 48 hours.
When can I expect my delivery?
We offer next-day delivery for orders placed before 12 PM Monday through Thursday. Orders placed on Friday or over the weekend are dispatched on Monday to ensure maximum freshness.
Where do you source your products?
At FINE & WILD, we work directly with small-scale farmers, foragers, and artisanal producers who prioritize sustainable practices and exceptional quality.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Do you offer international shipping?
Currently, we only ship within the mainland UK to ensure our fresh and delicate products arrive in peak condition without long transit delays.
Are your products suitable for dietary restrictions?
We provide detailed allergen information and ingredient lists on every product page. You can also use our site filters to find gluten-free, vegan, or organic options.